We highly recommend the services provided by Mountain Services Inc. – from standard guest services to home maintenance and repairs. Trying to maintain our Wintergreen vacation rental home from 3 hours away was very difficult. Mountain Services has taken over the weekly responsibilities of prepping the house for our guests’ arrival to the closing down after they’ve departed.
Our guests are able to arrive to a warm inviting house with some lights on. On numerous occasions, our guests have had to contact Mountain Services directly with small emergencies such as malfunctioning garbage disposal, leaking sink, unsafe balcony railing, phone system outage, etc. They are prompt to respond to our guests’ needs. We are so grateful that they even work on weekends.
Mountain Services has also been a great source for some home improvement projects. They are well staffed with helpers and have access to many contractors as well. Mountain Services has overseen numerous projects for us including new phone lines, crawl space heating system, grinder pump alarm system, yardwork, driveway repairs, roof /gutter work, window operation repairs, and facilitated pest/rodent removal with local company. The most impressive accomplishment by Mountain Services was the timely and expertly executed Master Bathroom remodel. Mountain Services’ staff were delightful to work with – we met personally once to discuss the renovation needs and then everything else ran smoothly just with emails. We had a small window between rental commitments to get the work accomplished and Mountain Services met the challenge! I couldn’t have been happier with the bath results – they did an amazing job. And I am convinced that the newly renovated bathroom has enabled us to stand out among the rental competition – we proudly display our dramatically updated bathroom on the rental website and get very good rental results!
The best part about having found Mountain Services is that I sleep better at night knowing that things are taken care of in Wintergreen. They are great and we are so appreciative of their friendly can-do attitude about everything.
– Nathalie & Scott Palmer,
We are so pleased with the clean and efficient work done on our recent renovation and the fact that you take the time to find the things that have to be done to keep this home in good shape…We have been with Mountain Services for over 13 years and are happy we have been.
– Ken Zaslav and Erica Mindes,
My wife and I look forward to renewing our contract with you for our fifth year. Since we bought our home in Stoney Creek in 2006, we have tried numerous individuals and companies to provide care-taker and maintenance services for our home and property. With our work [often] keeping us out of the country, we needed to be assured that our home would be carefully looked after and that we can could have periodic maintenance provided as required. Your firm has never let us down.
You are unbelievably responsive (at times seemingly within minutes of our email contact) to our needs; we feel like you care for our home as if it were your own; and at times your services even seem to anticipate our need before we realize it. Over the years, Jeff has been our primary point of contact with MSI. Jeff is amazingly resourceful, tireless in his attention to details, personable, and very quick in his communications. We have never been left wondering about the status of anything associated with our home – regardless of the time of day or the day of the week. Jeff truly cares at the individual level – but we also know from our many years of experience, that this is just part of the culture of Mountain Services, Inc.
Thank you for what you do – and how you do it,
– Mark and Janna Grubb,
Have been using MSI since we bought our WG home a year ago. The sellers highly recommended Nancy and MSI, and a year later, we know why. Very responsive to any requests! MSI oversees our home when it is vacant and this provides great peace of mind to know someone that cares is watching over the house and property. We also used MSI’s construction team to expand our deck and add a screened porch, and the results were first class. The work was done timely, priced reasonably, and the quality of the finished product was excellent. I cannot imagine owning a WG home without having MSI’s 24/7 coverage. I highly recommend MSI to anyone that owns a home in WG!
– Jim & Kathy Coleman,
We have been totally pleased over the years with the services you have provided us. You were an answer to our prayers providing the reassurance that we have someone on site to help with issues that would otherwise be difficult for us to deal with not living on the mountain. We have also been most pleased with the various projects you have done for us, the last of which was the crawl space encapsulation.
We appreciate your assistance and look forward to working with you in the future.
– Bruce and Mariann Johnson,
You have been watching over our property in the two years we’ve owned it, and we are very comfortable in the knowledge that our home is in good hands. When our aging hot water heater finally gave out, your prompt detection of this situation prevented significant damage. When our washer & dryer died, you ensured they were properly installed upon delivery. Your post-rental checkouts detected & documented damage on several occasions, allowing us to promptly file damage claims with our insurers. Several times, your rapid on-site work prevented us from losing upcoming rental periods, and you’ve worked directly and effectively with our renters on potentially contentious issues like beds & fans. You ensure that safety issues are brought to our attention and it’s good to know that anything we can’t do ourselves is totally within your capability to handle. In short, you make it possible for us to own our Wintergreen home.
Thanks for all your help over the years. When I called – always in trouble – you were there. I truly appreciate the service you’ve provided me with at our Wintergreen property. Thanks for everything.
– Joy Phillips,
Our experiment with using another management company is coming to an end. What we missed is your responsiveness, reliability, attention to detail and keeping us informed on the condition of our house. We are wondering if you would consider taking us on again as clients in 2015? Thanks.
– Kathy Thomas,
We have been customers of Mountain Services for over 3 years and have utilized their services for all of our MANY Laurel Springs residence projects, both major and minor. We believe in the value of having a weekly check on our house especially since a house check in March 2013 probably prevented a house fire (a unique story). Mountain Services will continue to be our one-stop source for maintaining and improving our investment in Wintergreen. They have earned our trust and confidence. We recommend these folks without reservation.
– Edward Foley,
Mountain Services, Inc has been an important part of our life at Wintergreen for the past ten years. As we pack up to leave, we want to thank them for their oversight of our house and responding to needs both inside and outside.
– Bill and Betsey Gallagher
Mountain Services Inc. makes owning a second home effortless. Over the years there have been countless times in which they have fulfilled our needs and provided us with exemplary service…..even when I asked at the very last moment. They rise to the challenge and never disappoint.
When you have a second home the value of having someone you can rely on and trust 100% is enormous.
– Anne & Michael Donahue,
We have owned a home at Wintergreen for the last 20 years. Mountain Services Inc has helped us through this entire period and has done an outstanding job. They are dependable and do excellent work. It give me a real sense of security knowing that while we are in Washington, they’re looking out for our property…We recommend Mountain Services highly and with great enthusiasm.
– Barbara & Sam Wiesel,
We bought our house on the Mountain with the knowledge that significant renovation would be required, and that we wanted changes that would meet our needs.
Mountain Services did an outstanding job in making the changes. [Mountain Services also] made a number of suggestions, and design innovations that we had not considered. They have all worked very well.
We are extremely satisfied with the quality of the work, the professionalism of all the Mountain Services personnel who spent time in our home, and their promptness in dealing with any situation, including the damage done by the spring Derecho.
We highly recommend Mountain Services.
– Phillip & BK Short,
This note is to express our appreciation for the continuing excellent services that you provide for us. Your attention to the routine maintenance of our home, and now, the extraordinary oversight and supervision to the major construction project that confronted us revealed the breadth of skill available in Mountain Services. Your team of carpenters and craftsmen were excellent. They not only attended to the job at hand but they did the job with care and concern for us.
Keep up the good work.
– Ed & Joan Stemmler,
We have worked with Mountain Services for years, and they have completely remodeled 3 bathrooms and our kitchen. We’ve been very pleased with each project. They always responds to our emails quickly whenever we have questions, and is most helpful in guiding us to the right places for whatever we need.
We recommend Mountain Services for whatever you need.
– Joyce O’Brien,
We have been Mountain Services Inc clients since purchasing our home in 2002. At that time we lived 6 hrs away and depended on Mountain Services to take care of many things which we were physically unable to do. We have trusted Mountain Services to not only continue to look after the house, but to do both some necessary repairs and elective construction. We trust them completely to not only do what is needed but to let us know of minor issues before they become major problems.
Even though we now live less than an hour from our Wintergreen home, we continue to have Mountain Services look after our home. We highly recommend their services.
– Susan Thomas & Stan Rose,
We want to thank you very much for the services provided. The quality of both the plumbing and tile work was excellent. In both cases, the individuals were a pleasure to deal with.
Especially though, we want to thank you for “going above and beyond” on our tile repair project. We were on a tight schedule and you responded in both the work itself and the special effort to obtain the correct and matching grout.
We will recommend you highly to everyone.
– Bill and Marilyn Mustain,
Stoney Creek Homeowners